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Having problem connecting to Genshin.mihoyo.com even though the website appears to be online and not down? Try using some of our troubleshooting tips to resolve the problem.
- Try clearing your Internet cookies and browser cache. Proceed to refresh your browser by hitting the CTRL + F5 keys simultaneously.
- Try clearing your computers DNS cache so your computer grabs the most recent cache from your ISP.
- Try resetting your modem and restart your computer.
- Finally try accessing the website using an online proxy service till your ISP resolves the problem.